Last updated: July 11, 2026
This Privacy Policy describes how 4K IPTV ("we", "us", "our") handles information when you visit https://4kiptv.to/, purchase a subscription, or contact our support team. We operate an internet-based live TV and on-demand streaming service available in English, French, and Spanish.
By using our website or services, you agree to this policy. If you do not agree, please do not use 4K IPTV.
1. Who This Policy Covers
This policy applies to visitors, prospective customers, and active subscribers who interact with 4K IPTV through our website, email, or WhatsApp support.
2. Information We Collect
Information you provide directly
- Name and email address when you place an order or request a trial
- Messages and details you send us via WhatsApp, email, or our contact form
- Order references, payment confirmations, and renewal requests
- Device or app details you share when requesting technical help
Information collected automatically
- IP address, browser type, device type, and operating system
- Pages viewed, referral source, and general site usage data
- Approximate location derived from your IP address (country/region level)
- Error logs and performance data used to keep the site running reliably
Payment information
Payments are processed by secure third-party payment providers. 4K IPTV does not store full credit or debit card numbers on our servers. We may retain transaction references needed for billing support and refund verification.
3. How We Use Your Information
We use collected information to:
- Activate, deliver, and renew IPTV subscriptions
- Send login credentials, setup instructions, and service updates
- Respond to support requests on WhatsApp and email
- Process refunds and resolve billing questions
- Improve website performance, content, and customer experience
- Detect abuse, fraud, or unauthorized account sharing
- Meet legal, tax, and regulatory obligations where applicable
We do not sell your personal information to advertisers or data brokers.
4. Legal Bases for Processing (EEA/UK Users)
Where applicable privacy law requires a legal basis, we rely on:
- Contract: to provide the subscription you purchased
- Legitimate interests: to secure our service, prevent misuse, and improve support
- Consent: where you opt in to optional communications
- Legal obligation: where we must retain or disclose information by law
5. Cookies and Similar Technologies
Our website may use cookies and local storage to remember language preferences, measure traffic, and improve functionality. You can control cookies through your browser settings. Disabling cookies may limit some site features but will not affect an active IPTV subscription delivered outside the website.
6. When We Share Information
We share information only when necessary:
- Service providers that help with payments, hosting, email delivery, or analytics
- Support workflows when troubleshooting requires sharing technical details with infrastructure partners
- Legal requests when required by law, court order, or to protect our rights and users
- Business transfers if ownership of 4K IPTV changes through merger, acquisition, or asset sale
All service providers are expected to handle data securely and only for the purpose we specify.
7. Data Retention
We keep personal information only as long as needed for the purposes above, including:
- Active subscriptions and reasonable post-cancellation support
- Refund and billing records required for accounting or dispute resolution
- Support message history needed to resolve recurring technical issues
When data is no longer required, we delete it or anonymize it where possible.
8. Security
We use reasonable technical and organizational safeguards, including encrypted connections (SSL/TLS) on our website and restricted internal access to customer records. No online service can guarantee absolute security, but we work to reduce risk and review our practices regularly.
9. Your Rights and Choices
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate information
- Request deletion of certain data, subject to legal and billing retention needs
- Object to or restrict specific processing activities
- Withdraw consent where processing is consent-based
To make a privacy request, contact us using the details in Section 12. We aim to respond within 30 days, or sooner where required by law.
10. Third-Party Apps and Links
4K IPTV works with third-party IPTV players such as TiviMate, IPTV Smarters, and Smart IPTV. Our installation guide explains setup, but those apps have their own privacy policies. We are not responsible for how third-party software handles your data.
11. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal data, contact us and we will delete it promptly.
12. International Data Transfers
Because 4K IPTV serves customers worldwide, your information may be processed in countries other than your own. When we transfer data internationally, we take steps designed to maintain appropriate protection consistent with this policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published at https://4kiptv.to/privacy/ with a revised "Last updated" date. Continued use of our services after an update means you accept the revised policy.
14. Contact Us
For privacy questions or data requests:
Email: 4kiptvteams@gmail.com
WhatsApp: +44 7878 798344
Website: https://4kiptv.to/